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Rogers FAQ


Mattress FAQ

What are the Estate 5000 specs?

ESTATE 5000

  • 12+" thick
  • Premium Oeko-Tex® certified hypo-allergenic knit cover
  • 2 layers Dupont Sorona® natural fiber based in top quilt
  • Comfort Padding: Double thick Firm Gold Certified natural Talalay Latex
  • CertiPUR-US® certified bio-foam intermediate support layer
  • Active Powercore 2™ spring unit
  • CertiPUR-US® certified bio-foam suspension layer
  • Woven fabric border and gusset with handles on all 4 sides and CertiPUR-US® certified edge supports.

 

All latex and textile products are hypo-allergenic, Certi-Pur®, Cradle-to-Cradle Gold and Oeko-Tex® certified.

 

NEW Safety-Sealed packaging is hermetically machine sealed at our factory before shipment.

Who is the Estate 5000 best for?

Those who need proper, firm support.

What are the Estate SE specs?

ESTATE SE
• 13" thick
Top:
• Premium Oeko-Tex® certified hypo-allergenic knit cover
• 2 layers Dupont Sorona® natural fiber based in top quilt
• Double thick Gold Certified firm natural Talalay Latex comfort padding
• Fully closed non slip quilted micro fiber bottom panel with zippered access panel
Base:
• Durable, hypoallergenic non slip quilted micro fiber top and bottom cover (reversible option either side up).
• Natural latex top layer (superior "continuous pour" process latex)
• Active Powercore 2™ spring unit automatically adjusts to pressure points
• Certi-purUS® bio foam suspension layer
• Woven fabric border and gusset with Certi-purUS® bio foam edge support and non-slip quilted micro fiber top and bottom panels
• Woven fabric border and gusset with handles on all 4 sides


ESTATE SE-GL
• 14" thick
Top:
• Premium Oeko-Tex® certified hypo-allergenic knit cover
• 2 layers Dupont Sorona® natural fiber based in top quilt
• Certi-purUS® gentle firm cooling gel foam comfort layer
• Double thick Gold Certified firm natural Talalay Latex comfort layer
• Fully closed non slip quilted micro fiber bottom panel with zippered access panel
Base:
• Durable, hypoallergenic non slip quilted micro fiber top and bottom cover (reversible option either side up).
• Natural latex support layer(superior "continuous pour" process latex)
• Active Powercore 2™ spring unit automatically adjusts to pressure points
• Certi-purUS® bio foam suspension layer
• Woven fabric border and gusset with Certi-purUS® bio foam edge support and non-slip quilted micro fiber top and bottom panels
• Handles on all 4 sides


ESTATE SE Luxe
• 14-1/2" thick
Top:
• Premium Oeko-Tex® certified hypo-allergenic knit cover
• 2 layers Dupont Sorona® natural fiber based in top quilt
Comfort Layers:
- Double layer of Certi-purUS® gentle firm cooling gel foam comfort layer
- Gold Certified firm natural Talalay Latex comfort layer
• Fully closed non slip quilted micro fiber bottom panel with zippered access panel
Base:
•Durable, hypoallergenic non slip quilted micro fiber top and bottom cover (reversible option either side up).
• Natural latex support layer(superior "continuous pour" process latex)
• Active Powercore 2™ spring unit automatically adjusts to pressure points
• Certi-purUS® bio foam suspension layer
• Woven fabric border and gusset with Certi-purUS® bio foam edge support and non-slip quilted micro fiber top and bottom panels
• Handles on all 4 sides
 

NEW Safety-Sealed packaging is hermetically machine sealed at our factory before shipment.

Who is the Estate SE-GL (soft) best for?

The Estate SE Gel is an upgrade of the Estate SE for those who love the slow responding feel of memory foam, but need the cooling benefits of natural latex. The top mattress will cradle your body contours, cuddling you in pressure relief for deep sleep. The Powercore® 2 unit supports your spine to keep you pain free every day.

Who is the Estate SE Luxe (plush) best for?

The Estate SE Gel is an upgrade of the Estate SE for those who love the slow responding feel of memory foam, but need the cooling benefits of natural latex. The top mattress will cradle your body contours, cuddling you in pressure relief for deep sleep. The Powercore® 2 unit supports your spine to keep you pain free every day.

Who is the Estate SE (firm) best for?

The Estate SE takes a note from traditional European mattresses where the euro top is hand stitched separately from the bottom mattress. It increases the life of the mattress by making the comfort layers fully replaceable. The bottom mattress can be flipped for a firmer or softer feel, making the SE perfect for back, side, and stomach sleepers.

What are the Tradition specs?

Tradition Mattress

  • 13+" thick
  • Double Sustens pads based in top quilt
  • Organic carbon neutral latex
  • Cooling gel infused memory foam
  • Powercore™ pocketed innerspring unit
  • Encased perimeter designed for stability and motion isolation
  • Woven fabric border and gusset with handles on all 4 sides

 

All latex and textile products are hypo-allergenic, Certi-Pur®, Cradle-to-Cradle Gold and Okeo-Tex® certified.

Who is the Tradition best for?

Ideal for those who crave gently, firm yet very supportive surface. For those who want a soft, cool, comfortable, and stable sleep surface.

What are the Lifetime specs?

LIFETIME 8
14-1/4" thick

  • Zippered, replaceable Premium Oeko-Tex® certified hypo-allergenic knit cover
  • Natural wool layer + 2 layers Dupont Sorona® natural fiber based in top quilt
  • Comfort Cassette:
    Reversible for fimer/softer feel. Split cassettes (2) in king sizes
    - Soft layer of Natural Talalay Latexcomfort layer
    - Double thick extra firm Gold Certified Natural Talalay Latex
  • Inner tufted core:
    - Firm natural latex support layer
    - Active Powercore 3™ spring unit with zoned support and triple re-enforced border
    - Certi-purUS® bio foam suspension layer
    - Woven fabric border and gusset with Certi-purUS® bio foam edge support and non-slip quilted micro fiber top and bottom panels
    - Handles on all 4 sides


LIFETIME 9
15-1/4" thick

  • Zippered, replaceable premium natural cotton blend cover
  • Natural wool layer + 2 layers Dupont Sorona® natural fiber based in top quilt
  • Comfort Cassette:
    Reversible for fimer/softer feel. Split cassettes (2) in king sizes
    - Gold Certified luxury soft natural Talalay Latex comfort layer
    - 25mm/2100 (queen) nano spring comfort layer
    - Certi-purUS® gentle firm cooling gel foam comfort layer
    - Extra thick, firm natural latex comfort layer
  • Inner tufted core:
    - Firm natural latex support layer
    - Active Powercore 3™ spring unit with zoned support and triple re-enforced border
    - Certi-purUS® bio foam suspension layer
    - Woven fabric border and gusset with Certi-purUS® bio foam edge support and non-slip quilted micro fiber top and bottom panels
    - Handles on all 4 sides


LIFETIME 10
15-1/4" thick

  • Zippered, replaceable premium natural cotton blend cover
  • Natural wool layer + 2 layers Dupont Sorona® natural fiber based in top quilt
  • Comfort Cassette:
    Reversible for firmer/softer feel. Split cassettes (2) in king sizes
    - Certi-purUS® gentle firm cooling gel foam comfort layer
    - Double layers (2) 25mm/2100 (queen) nano spring comfort layer
    - Gold Certified luxury firm Talalay Latex comfort layer
  • Inner tufted core:
    - Firm natural latex support layer
    - Active Powercore 3™ spring unit with zoned support and triple re-enforced border
  • Certi-purUS® bio foam suspension layer
  • Woven fabric border and gusset with Certi-purUS® bio foam edge support and non-slip quilted micro fiber top and bottom panels
  • Handles on all 4 sides
All latex and textile products are hypo-allergenic, Certi-Pur®, Cradle-to-Cradle Gold and Oeko-Tex® certified.

 

NEW Safety-Sealed packaging is hermetically machine sealed at our factory before shipment.

Who is the Lifetime 10 best for?

Best for side sleepers, and those that love a softer mattress, the Lifetime 10 is one of the most luxurious options Rogers has to offer. The comfort cassette can be medium or extra soft, cradling you in cushion. But, unlike other soft mattresses, the Lifetime 10 has solid back support underneath to keep you in alignment.
 

Who is the Lifetime 9 best for?

The Lifetime 9 upgrades the Lifetime 8 with a layer of nano springs that add a soft feel unlike anything else. You’ll feel like you’re suspended in a cloud with cushion support that’s not too firm and not too soft.

Who is the Lifetime 8 best for?

Best for back and stomach sleepers, the Lifetime 8 has a generous Talalay latex comfort cassette that can be flipped for a firmer or softer feel. The King size has two cassettes that can be flipped independently, ideal for couples with different comfort preferences. You’ll feel like you’re floating.

Will the Lifetime really last a lifetime?

Yes. The Lifetime series is designed to last. Built from the bottom up with durability in mind every step of the way, with replaceable parts that ensure you never have to shop for a mattress again.

What is a comfort cassette?

Lifetime 8 Cassettes: Triple thick layers of pure, natural Talalay latex cradles body contours precisely, supporting you without letting you sink in too far. Always comfortable no matter your sleeping position. Reversible cassette is softer with blue side up, firmer with white side up.
 
Lifetime 9 Cassettes: The Lifetime 9 takes our all latex comfort cassette and upgrades it by adding 1 layer with 1000s of tiny nano springs. Nano springs add extra softness without sacrificing support - they instead create a unique light, plush feel. Reversible cassette is softer with blue side up, firmer with white side up.
 
Lifetime 10 Cassettes: The cassette in the Lifetime 10 represents ultimate luxury with two layers of nano springs, two layers of natural Talalay latex and certi-purUS cooling gel foam . Designed to be flippable for bespoke comfort that is fine tuned to your individual needs. Nano springs add extra softness without sacrificing support - they instead create a unique light, plush feeling.. Because they are solid steel. Reversible cassette is softer with blue side up, firmer with white side up.
 

The reversible/replaceable comfort cassettes offer softer/firmer options depending on which side of the cassette faces up so you can fine tune the feel (king uses two comfort layer cassettes that can be reversed for firmer or plusher feel on left and right sides of the bed).

Is a comfort cassette sold separately?

Lifetime 8 mattresses come with Talalay Latex Comfort Cassettes. Lifetime 9 comes with Natural Latex + Nano Spring Comfort Cassettes. Lifetime 10 come with Talalay Latex + Gel + Nano Spring Comfort Cassettes.

What are the Real Bed specs?

Real Bed Mattress
• 11-1/2" thick
• Active Powercore 1™ spring unit (coil count Q-K)
• Triple row of reinforced border coils
• 1" Medium Soft Natural Latex
• 1-1/2" Medium Firm Natural Latex
• 1" Firm Natural Latex
• Organic cotton blend stretch 380 gram knit cover
• Heavy organic wool batting sewn to cover
• Genuine English wool felt tufts (24 in queen)
• Vertical stitched border with wool and Eucalyptus fibre, double layer, fire barrier
• Horizontal fully padded handles

All latex and textile products are hypo-allergenic, Certi- Pur®, Cradle-to-Cradle Gold and Okeo-Tex® certified.

Who is the Real Bed best for?

Gently soft, yet firm and supportive, our standard Real Bed Mattress is designed to meet the needs of the widest range of sleepers. At 11 ½ inches thick, it delivers the responsive firmness and real comfort needed for a great night's sleep. Perfect for back and stomach sleepers.

What are the St. Regis specs?

ST. REGIS

  • 12-3/8" thick
  • Premium cotton/synthetic blend hypo-allergenic knit cover.
  • 2 layers Dupont Sorona® natural fiber based in top quilt.
  • Double thick CertiPUR-US® certified premium memory foam comfort layer.
  • CertiPUR-US® certified support layer.
  • Active Power Core 1™ spring unit.
  • CertiPUR-US® certified suspension layer.
  • Handle pairs on each side CertiPUR-US® certified edge supports.
All foam and textile products are hypo-allergenic, Certi-Pur®, Cradle-to-Cradle Gold and Oeko-Tex® certified.

 

NEW Safety-Sealed packaging is hermetically machine sealed at our factory before shipment.

Who is the St. Regis best for?

Your choice of comfort in firmer classic memory foam. Handcrafted multilayer construction adjusts to your unique contours and provides optimal lumbar support.

What are the Biltmore specs?

Text

BILTMORE

  • 13-7/8" thick
  • Premium Oeko-Tex® certified hypo-allergenic knit cover
  • 2 layers Dupont Sorona® natural fiber based in top quilt
  • Double thick CertiPUR-US® certified cooling gel memory foam comfort layer.
  • CertiPUR-US® certified support layer.
  • Active Power Core 1™ spring unit.
  • CertiPUR-US® certified suspension layer.
  • Handle pairs on each side CertiPUR-US® certified edge supports.

 

All foam and textile products are hypo-allergenic, Certi-Pur®, Cradle-to-Cradle Gold and Oeko-Tex® certified.

 

NEW Safety-Sealed packaging is hermetically machine sealed at our factory before shipment.

Who is the Biltmore best for?

Best for those who need firm, support.

How much weight can a Rogers Mattress support?

At the core of each Rogers mattress lies our exclusive innerspring technology known as the Powercore. Crafted from robust tempered steel, the springs boast a higher coil count per unit compared to other prominent brands in the market. We project that our queen size mattress is capable of accommodating a body weight exceeding 1000 lbs.

Which Rogers mattress is good back pain?

Rogers mattresses are specifically designed to help relieve pain and pressure points in your back, neck, and shoulders.

Can I use my existing bed frame with a Rogers mattress?

Our mattresses are made to accommodate a variety of U.S. bed standard sizes. Size availability of specific products are noted on our website on the product page of each item. These are the dimensrions of Rogers mattresses:

  • Daybed 33 x 75"
  • Twin 39 x 75" (All of our daybeds and trundles are also available in this size)
  • Full 54 x 75"
  • Queen 60 x 80"
  • King 76 x 80"
  • California King 72 x 84"

Do any Rogers mattresses work with adjustable bases?

It is possible they will. As a small company who manufactures and sells our own products we are able to accommodate a wide range of special needs on a timely basis and at reasonable rates. Our sales staff is knowledgeable and well qualified to discuss your requirements. Examples of some of the more common services we provide are listed below:
  • Modifications for extra thick & jumbo mattress sets
  • California King size beds (72" x 84")
  • Twin and Full extra long beds (80" long)
  • Alternate finish colors
  • Alternate woods and veneers
  • Split Queen Boxspring Rails
  • Polished brass finishes
  • Custom daybeds and Trundle Beds
  • Water bed frames
  • Beds with and without canopy's
  • Adaptation to adjustable (electric) beds
  • Higher or lower bed rails
* Please call 1-800-561-0467 for more information.

Do Charles P. Rogers mattresses sleep hot?

No. Rogers mattresses are made with naturallly cool materials and some even use CertiPUR-US® cooling gel. We at Rogers believe that cool sleep is good sleep.

How long does it take for a boxed mattress to expand?

The period of time it takes for a mattress to fluff up completely depends on the materials, thickness, and even the weather when you unbox it. But generally, most mattresses reach about 90% of their original shape within a few hours. Then they take another 24 to 72 hours to fully fluff up. Feel free to sleep on you mattress and lounge on it as it fluffs up!

How do I clean a mattress?

Use a mattress profector to keep your mattress clean. You can find Rogers mattress protectors in our linens section.

 

What if I don't like it?

It's totally normal to be uncomfortable at first on your new mattress. Many of us adopt poor posture on our old mattresses. The Powercore spring unit in our mattresses are designed to keep your body in alignment and provide long lasting comfort. The Powercore is also exclusive to Charles P. Rogers, so you've never felt anything like it before. It's akin to breaking in new shoes- you get used to the mattress, as the mattress conforms to your unique shape. That's why we have the required 30 day adjustment period, because many customers report their initial discomfort goes away after the first 30 nights.

  • Give it some time - make sure to sleep on it every night. Even consider reading and watching TV from bed to spend extra time.
  • Brand new materials often soften slightly, like a nice pair of shoes it will comform itself to your body shape. The more time you spend on the mattress, the faster this will happen.
  • Make sure your mattress has proper support with either a platform bed or new foundation
  • Rotate your mattress head to foot often to ensure it breaks in evenly.

Where can I feel your mattresses in person?

NYC Showroom: 26 W 17th street between 5th + 6th Ave. Manhattan, NY. Open Daily 10:30- 7 + Sunday 11- 6.

 

NJ Showroom: 139 Route 17 South Hackensack, NJ. Open Daily 9- 6:30. Closed Sunday.

 

KOP Showroom: King of Prussia Mall. Upper level courtside, near Bloomingdales. Open Daily 11- 7 + Sunday 12- 6.

 

I have more questions

Returns + Exchanges

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If your order is delivered damaged please contact us immediately and we will arrange for a replacement at no additional cost. Visit our Returns page for more info.

What is your mattress exchange and return policy?

Your comfort during the long life of our beds is our ultimate goal. We have many options in the case that you are not sleeping comfortably, including exchanges and returns.

What is your bed warranty?

The built in steel structural support used in our beds is guaranteed against manufacturing defects for as long as you own your Charles P. Rogers bed. Simply return it to our factory and we will repair or replace it at no charge exclusive of transportation costs. Our service department is always available to dispense advice and touch-up supplies or to arrange non-warranty repairs.

What is your mattress warranty?

Each of our mattresses has a model specific warranty. Please inquire with a sales representative for model warranty specifics at 800-582-6229.

What is the 30 day adjustement period?

It's totally normal to be uncomfortable at first on your new mattress. Many of us adopt poor posture on our old mattresses. The Powercore spring unit in our mattresses are designed to keep your body in alignment and provide long lasting comfort. The Powercore is also exclusive to Charles P. Rogers, so you've never felt anything like it before.
 
It's akin to breaking in new shoes- you get used to the mattress, as the mattress comforms to your unique shape.
That's why we have the required 30 day adjustment period, because many customers report their initial discomfort goes away after the first 30 nights.
 
If you are past the 30 Day Adjustment period, and within the 100 Day Comfort Trial, you may return or exchange your mattress.

I want to return something.

Visit our Returns page to start a return.

I have more questions.

Wood Platform FAQ

What is included with my bed purchase?

Your bed purchase will come carefully packaged and include:
  • headboard
  • footboard or front rail depending on model purchased
  • two side rails
  • interior metal frame system to support your box spring and mattress (platform beds come with upholstered, padded wood decks to support your mattress, no box spring is needed)
  • detailed assembly instructions
  • all hardware and hand tools necessary for assembly
  • no mattress, box spring or bedding is included.

What is included with my headboard purchase?

The headboard only option will come carefully packaged and include:
  • headboard
  • hardware
  • detailed instructions for connecting to a standard metal bed frame
  • no metal bed frame, mattress, box spring or bedding is included

How do I care for my wooden bed?

Simply dust when necessary with a dry, soft cloth. Spills can be blotted up immediately with a clean cloth or paper towel. That's it! There is no need for application of polishes or oils. Remember, it is a normal occurrence that over time air, sunlight and handling will slightly change the color and sheen of our natural wood beds. Irregularities in the wood such as grain patterns, small knots, or other characteristics are not defects, rather desirable qualities inherent to genuine hardwood construction.

Can I get a finish swatch?

Many of our leathers, woods and fabrics do have swatches available by request. Due to the heavy nature of our iron and brass materials and the limitations in reproducing those finishes on a lighter material, metal swatch finishes are not available. To request a swatch sample, please call 1-800-582-6229. Monday-Friday 9-8, Saturday 10-7, Sunday 12-6.

Will my bed look exactly as pictured on your website?

We receive many calls from customers whose expectations are surpassed and find our beds better than they thought. We have done our best to represent each item accurately as possible on our website, but we do consider each of our items a unique and handmade object subject to slight variations. Due to photographic lighting variations, the unique and authentic nature of the materials in our products and the hand-applications of finishes to each product, some slight variances are inherent. While we attempt to make every product we make as pleasing and beautiful as possible, your computer's monitor settings or the browser used may effect the way finish colors or textures appear on screen.

Where can I find the complete dimensions for the beds, mattresses or bedding?

The complete dimensions of all beds, mattresses and bedding can be found on individual product pages by clicking the "Dimensions" tab next to the product description. Since our products are handmade, all dimensions are approximate and may vary slightly. Please call or email for dimension questions regarding a specific model or where exact sizing may be an issue.

Are Rogers wooden beds compatible with adjustable bases?

It is possible they will. As a small company who manufactures and sells our own products we are able to accommodate a wide range of special needs on a timely basis and at reasonable rates. Our sales staff is knowledgeable and well qualified to discuss your requirements. Examples of some of the more common services we provide are listed below:
  • Modifications for extra thick & jumbo mattress sets
  • California King size beds (72" x 84")
  • Twin and Full extra long beds (80" long)
  • Alternate finish colors
  • Alternate woods and veneers
  • Split Queen Boxspring Rails
  • Polished brass finishes
  • Custom daybeds and Trundle Beds
  • Water bed frames
  • Beds with and without canopy's
  • Adaptation to adjustable (electric) beds
  • Higher or lower bed rails
* Please call 1-800-561-0467 for more information.

I have more questions.

Foundations, Frames, + Rails

When are rails or a frame required?

A headboard, with supporting framework designed specifically for the bed that is sometimes decorative (no footboard or foot panel).

 

Your open foot bed purchase comes carefully packaged and includes:

  • Headboard
  • Frame side rails, cross rails, center support and legs
  • Detailed assembly instructions
  • All hardware and hand tools necessary for assembly
A platform bed is designed to use a mattress without a foundation/boxspring. Depending on the style, it may or may not include a headboard.
 
Your platform purchase comes carefully packaged and includes:
  • Platform bed frame and legs (w/ headboard depending on style)
  • Upholstered platform (in 2, 4 or 6 sections depending on size & style)
  • Interior frame system to support upholstered platform
  • All hardware and hand tools necessary for assembly
  • Detailed instructions

A headboard alone designed to attach to a standard metal bed frame or our specifically engineered Open Foot Rail System.

 

Hollywood Bed Frame
Our Hollywood bed frame is a classic and adapts to almost any bed style.
 
Open Foot Rail System
Our open foot rail system is designed specifically for headboards. It is extra rigid and painted to coordinate with the headboard. Preferred by most customers who need a frame with their headboard.
 
Your headboard purchase comes carefully packaged and includes:
  • Headboard
  • Mounting hardware
  • Detailed instructions for connecting to a standard metal bed frame
A headboard, footboard (or panel at the foot of bed) and the supporting framework.
 
Your bed purchase comes carefully packaged and includes:
  • Headboard
  • Footboard or front rail depending on model purchased
  • Two side rails
  • Interior metal frame system to support your box spring and mattress, queen and king sizes come with additional center support
  • Detailed assembly instructions
  • All hardware and hand tools necessary for assembly

Can I use my existing rails, or frame with a Rogers headboard?

If your existing rails or frame are dimensionally compatible with a Rogers headboard, then yes.

Will I need rails or a frame with every Rogers headboard?

Yes. A headboard alone is designed to attach to a standard metal bed frame or our specifically engineered Open Foot Rail System.

What's the difference between a mattress foundation and a box spring?

Mattress foundations and box springs both support a mattress, but they differ in several ways, including support, durability, and compatibility with different mattress types:
  • Support
    Foundations are generally more supportive than box springs because they are rigid and have support structures that are closer together. Box springs are made of coils, which allow for more give and can be good for those who like a bounce, but they don't offer as much support.
  • Durability
    Foundations are more durable than box springs because their construction is stronger and the coils in a box spring can break over time, leading to less support and potentially a squeaking noise.
  • Compatibility
    Foundations are compatible with almost all mattress types, including latex, hybrid, and memory foam mattresses. Box springs are best for innerspring mattresses, but older box springs can sometimes void a mattress warranty.
  • Other differences
    Foundations can be made from a variety of materials, such as wood, metal, heavy-duty plywood, or iron, and they can come in different thicknesses. They also lift the mattress off the ground, which can protect it from dust, bacteria, and pests.

What is the difference between an open foot rail system and a bed frame?

Hollywood Bed Frame
Our Hollywood bed frame is a classic and adapts to almost any bed style.
 
Open Foot Rail System
Our open foot rail system is designed specifically for headboards. It is extra rigid and painted to coordinate with the headboard. Preferred by most customers who need a frame with their headboard.

Are rails included in my headboard purchase?

No. You should have the option to add frame options at checkout before you add the headboard to your cart.

Do I need a foundation for my mattress?

Most decorative beds and metal bed frames are designed to use a foundation/boxspring to support the mattress. Foundations are slightly smaller overall than the mattress by design. This allows the foundation to fit in a bed frame and prevents you from feeling the foundation when on the edge of your mattress. Platform beds do not use a mattress and have mattress support built in.

What height foundation should I choose?

Recommended foundation for our mattresses is 5.5" tall, however:

  • An optional 7.5" foundation may be special ordered.
    Please call 800-582-6229 to order
  • Twin, Full, Queen foundation length/width are the same as the mattress.
  • King size mattress uses two (2) Twin XL foundations.
  • California King size mattress uses two (2) 36x84" foundations.
  • Queen size has option two (2) 30x80 foundations (call 800-582-6229).

 

I have more questions.

Iron + Brass Bed FAQ

What is included with my bed purchase?

Your bed purchase will come carefully packaged and include:
  • headboard
  • footboard or front rail depending on model purchased
  • two side rails
  • interior metal frame system to support your box spring and mattress (platform beds come with upholstered, padded wood decks to support your mattress, no box spring is needed)
  • detailed assembly instructions
  • all hardware and hand tools necessary for assembly
  • no mattress, box spring or bedding is included.

What is included with my headboard purchase?

The headboard only option will come carefully packaged and include:
  • headboard
  • hardware
  • detailed instructions for connecting to a standard metal bed frame
  • no metal bed frame, mattress, box spring or bedding is included

What is included in my daybed purchase?

Your daybed only purchase will come carefully packaged and include:
  • two daybed ends
  • back piece if applicable to model
  • two metal side rails
  • padded wood decks for mattress support ( no box spring is needed)
  • all hardware and hand tools necessary for assembly
  • detailed assembly instructions
  • no mattress or trundle unit is included unless also buying the additional daybed package

How do I care for my iron + brass bed?

Dust your bed with a clean, dry cloth as needed. Spills may be simply wiped off. Our painted finishes are applied by hand in multiple layers of glaze imparting a luminosity and an overall effect that cannot be duplicated by any other process. A clear top coat is then applied to protect the finish from daily wear and tear. Unlike baked on plastic and powder coated finishes, our finishes have an authentic, soft, natural patina and are repairable should they ever become damaged. Simply shake the repair bottle which came with your bed, and dab sparingly into the damaged area and let dry completely.

Will my bed look exactly as pictured on your website?

We receive many calls from customers whose expectations are surpassed and find our beds better than they thought. We have done our best to represent each item accurately as possible on our website, but we do consider each of our items a unique and handmade object subject to slight variations. Due to photographic lighting variations, the unique and authentic nature of the materials in our products and the hand-applications of finishes to each product, some slight variances are inherent. While we attempt to make every product we make as pleasing and beautiful as possible, your computer's monitor settings or the browser used may effect the way finish colors or textures appear on screen.

Can I get a finish swatch?

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Where can I find the complete dimensions for the beds, mattresses or bedding?

The complete dimensions of all beds, mattresses and bedding can be found on individual product pages by clicking the "Dimensions" tab next to the product description. Since our products are handmade, all dimensions are approximate and may vary slightly. Please call or email for dimension questions regarding a specific model or where exact sizing may be an issue.

What is the difference between an open foot rail system and a bed frame?

Hollywood Bed Frame
Our Hollywood bed frame is a classic and adapts to almost any bed style.
 
Open Foot Rail System
Our open foot rail system is designed specifically for headboards. It is extra rigid and painted to coordinate with the headboard. Preferred by most customers who need a frame with their headboard.

Are Rogers Iron + Brass beds compatible with adjustable bases?

It is possible they will. As a small company who manufactures and sells our own products we are able to accommodate a wide range of special needs on a timely basis and at reasonable rates. Our sales staff is knowledgeable and well qualified to discuss your requirements. Examples of some of the more common services we provide are listed below:
  • Modifications for extra thick & jumbo mattress sets
  • California King size beds (72" x 84")
  • Twin and Full extra long beds (80" long)
  • Alternate finish colors
  • Alternate woods and veneers
  • Split Queen Boxspring Rails
  • Polished brass finishes
  • Custom daybeds and Trundle Beds
  • Water bed frames
  • Beds with and without canopy's
  • Adaptation to adjustable (electric) beds
  • Higher or lower bed rails
* Please call 1-800-561-0467 for more information.

Where can I see your products in person?

NYC Showroom: 26 W 17th street between 5th + 6th Ave. Manhattan, NY. Open Daily 10:30- 7 + Sunday 11- 6.

 

NJ Showroom: 139 Route 17 South Hackensack, NJ. Open Daily 9- 6:30. Closed Sunday.

 

KOP Showroom: King of Prussia Mall. Upper level courtside, near Bloomingdales. Open Daily 11- 7 + Sunday 12- 6.

 

I have more questions.

Orders + Shipping

How can I order?

Our products are available online, by phone at 1-800-582-6229 or at one of our factory showrooms.

When is my credit card charged?

When you place your order on our site your credit card will be charged a 20% deposit and the balance will be charged when your purchase ships. For special or custom orders a 50% non-refundable deposit will be charged and the balance upon shipment of your purchase.

Will I receive an order confirmation?

Yes. Both phone orders and online orders result in an email confirmation to the email address you provide. You are responsible for providing a valid email address and retrieving your email. If you do not receive an email confirmation, please contact us as soon as possible. This order confirmation is your receipt so please print and save it and read any delivery and cancellation information.

How do I track my order?

You can check on the delivery status of your purchases by e-mailing us anytime at info@charlesprogers.com, e-mail your sales consultant directly or call us at 800-582-6229, Monday-Friday 9-8, Saturday 10-7, Sunday 12-6. Once your item has left our warehouse, you will recieve a confirmation by email. Check the bottom portion of your order for a phone number or a link to the shipping service for tracking delivery.

Can I change or cancel my order?

If you decide to make any change to your bed or bedding order before it has shipped, please contact one of our customer care specialist at 800-582-6229.

What types of payment methods are available?

We accept Visa, Mastercard, American Express, Discover Card, Pay Pal, and personal checks or business checks. (Check must clear prior to shipping). Of course, in store, we also accept cash

Do you offer any Financing options?

We provide easy and affordable financing through our partner, Bread, so you can pay for your purchase over time.

Do you charge taxes?

Tax is charged on all sales, pick up or deliveries, in New York state, New Jersey and Pennsylvania.

Do you ship internationally?

Bed and linen delivery outside the U.S. can be arranged by calling our bed specialists at 800-582-6229 for specific pricing on international destinations.

How long will it take for me to receive my order?

We have hundreds of beds and mattresses in stock and ready for delivery. Items that are in stock ship out within a few days. Once we notify you that your order has shipped you can contact the shipper for delivery date. Items currently in proroduction, special orders items such as custom sizes or finishes will have a longer lead time. Our customer representatives can give you specific information on lead times.

How do you ship your items?

We ship our beds via our own trucks or carriers who specialize in furniture delivery to most addresses in the continental U.S. Delivery to remote and international locations is by quotation. If you wish to have your bed assembled we can arrange to have that done for an additional charge. You will find that our products are easy to unpack and assemble and come with all the instructions and tools necessary to get your bed put together quickly (typically 15 to 45 minutes). Our linens are delivered via FEDEX or UPS.

How is my item packaged?

We've meticulously crafted tailored packages for every bed or headboard to guarantee a secure and safe delivery to your home. Our packaging is also thoughtfully designed to simplify the unpacking process and reduce the amount of materials requiring disposal.

Can I get expedited delivery?

Beds and linens can be expedited for next day or 2nd day at additional fees. Contact 800-582-6229 for any questions regarding expedited delivery.

Where do you ship?

How much is shipping for a bed, headboard, daybed, canopy bed or mattress?

Each product has a letter (A, B, etc.) representing the shipping class. On the product page simply click on the shipping info to determine shipping cost based on the item type (bed, daybed, mattress etc).

How much is shipping for my bed sheets or linens?

Standard delivery for bed linens takes approximately 5 days. Shipping charge for orders that do not qualify for Free or Discounted have a simple $19 Flat Rate within the continental US. Please call for next day, 2 day, or for delivery charges outside the continental U.S.

Do you deliver to Alaska or Hawaii?

Yes. Call 800-582-6229 for specific pricing and delivery time frame.

Can you deliver to an APO/FPO or PO Box?

Presently we do not deliver to APO/FPO or to PO boxes. Deliveries must be made to a standard street address.

How long will my linens take to arrive?

Linens generally ship out the next business day and are delivered via UPS. Please allow 5 days for delivery. Overnight and express delivery is available. Please call 800-582-6229, Monday-Friday 9-8, Saturday 10-7, Sunday 12-6 for next day, 2 day or for delivery charges outside the continental U.S.

Something unexpected came up, can I delay the shipping of my bed or linens?

We can generally accommodate reasonable requests if you need to delay the shipping of your purchase. Once an item has been shipped, it may be impossible to postpone delivery. Please call 800-582-6229 to request a postponed delivery.

Will the carrier bring the bed into my house?

Yes. Standard delivery service includes delivery to your door in order to minimize shipping cost. White Glove Sevices (unpacking, set up, or disposal of packing materials) is available at reasonable rates to most US addresses. Our packaging has been designed for maximum protection and for straightforward unpacking. The beds and mattresses are heavy and well constructed, but can be easily moved and set up by two persons with a minimal amount of effort and time. All hand tools and instructions needed for assembly are included.

I haven't gotten an update on my shipment. What is going on?

Don't worry, we are here to help. Please contact us at info@charlesprogers with any questions regarding your shipment. We always do our best to provide you with the most recent up to date information for a stress-free experience.

How can I prepare for my delivery?

We recommend clearing the path to your room of choice. Assembly services will not disassemble existing furniture, so please do this ahead of your delivery.

Will you remove my old mattress?

We do our very best to make this service available in most areas, should you require existing mattress removal please contact our support department at info@charlesprogers.com. Mattress removal is not automatically included with your purchase. Purchase of assembly service is required.

How can I reschedule my in home delivery?

Two step assembly service can be rescheduled by reaching out the the delivery provider. In some cases, long haul carrier have fixed routes that cannot be altered. If you have issues with your delivery date please email info@charlesprogers.com.

I'm having trouble assembling my bed, what should I do?

Give us a call, our team of professionals would love to help. Or email at info@charlesprogers.

What shipping partners do you use?

We are always improving our logistics, we work with major carriers like FedEx and DHL. Your carrier will be indicated clearly on your finalized invoice including your BOL and contact information for the carrier.

I have more questions.

More questions?